By Jane Wood, Principal, Quality Center of Excellence
Jane Wood, Principal of YourEncore’s Quality Center of Excellence, discusses what constitutes a great audit report.
Thank you to all who commented on my last post (Has Anything Really Changed in Clinical Quality – April 25th 2018). I enjoyed the comments, especially the insight that sometimes we can be our own worst enemy in the way we present audit findings. All the comments are available on my LinkedIn article here. I would like to write a series on the elements of Clinical Quality Management Systems, but perhaps let’s just take a detour to address the writing of Clinical Quality audit reports.
Over the years I have seen the best and the worst. I have read audit reports where I needed a translator, and I have read audit reports the size of a book with so much detail that somewhere along the way I would lose the will to live. I have also been faced with unbelievable complexity in trying to respond electronically to audit reports. However, I have also some read some brilliant audit (and inspection) reports where the text was short and crisp, the examples given were a clear illustration of the issue, and I could read and quickly digest what the issues were and what needs to be done and by when. So, what do I think constitutes a great audit report? These are some of my favorites points, I’m sure you will have your own:
Personally, I think how we present our audit findings is a major contributor to the inherent Quality culture of a company. We all know the SMART acronym (Specific, Measurable, Achievable, Realistic and Timely), I also like to add BEST – Be Brief, Engage, Simplify and Teach. Let’s create a call to action to make our Clinical audit reports a joy to read!