Trust Center

Privacy Policy

YourEncore, Inc. Privacy Policy
European Economic Area Privacy Policy

YourEncore, Inc. (“YourEncore,” “we,” “us,” “our”) is committed to protecting the privacy of your information. The following Privacy Policy describes how we collect, use, and disclose information we receive from our users of our website, mobile applications, and products and services (collectively, the “Services”) in the European Economic Area (collectively, “you” or “users”). For the purposes of compliance with the EU General Data Protection Regulation (GDPR), we will be the “controller” of personal data we receive about you.

Effective Date

This Privacy Policy is effective as of 05/23/2018.

The Information We Collect

We collect different types of information from users.

Personal Data means any information relating to an identified or identifiable natural person. Examples of Personal Data we collect from users include first and last names, company name and address, email address, telephone number, username and password for accessing your YourEncore account, IP addresses, and mobile device identifier.

Usage Data. We collect additional information regarding users’ activities on the website and mobile app. For instance, when you view a section of our website that does not require you to log in with unique user credentials, we may collect anonymous Usage Data that may not reasonably be used to identify you as the source. Usage Data includes “click stream” activity, such as when you click on a banner advertisement; the type of Internet browser and computer operating system you are using; the location from which you are accessing the website; the URL of the website from which you linked to our website; and the areas of our website you visited.

How We Collect Information

We collect Personal Data when you voluntarily provide such information through the website or other communications. For example, we receive Personal Data when you visit our website, create an online user account, become an expert, submit an application, subscribe to receive our communications, register for events, submit various online forms, and contact us via telephone, or email.

We automatically record Usage Data on our server logs that your browser transmits when you use the website. We also collect Usage Information about how you access and interact with the website through the use of automated tracking technology, such as cookies. Please find more information about our use of cookies below.

How We Use and Disclose Information

General Uses and Disclosures. We use and share the information we collect from users for the purposes described below. To perform the following tasks, YourEncore may transfer your data to countries outside the European Economic Area using appropriate safeguards when necessary. When necessary, we will obtain your consent before using your data for these purposes.

  • Provision of Services to Website and Mobile Application Users. If you use our website or mobile application, we will use your information to process and respond to your requests, comments, inquiries, and other forms you submit through our websites.
  • Provision of Services to Customers. If you are a YourEncore customer or expert, we will use your information to support our delivery of products and services to you.
  • Improving our Services. We use your information to enhance our understanding of our users’ preferences and improve our services, websites, and mobile applications accordingly.
  • Disclosures to Service Providers. We share your information with third-party service providers that assist us with hosting and maintaining YourEncore’s websites and mobile applications, facilitating e-commerce, analyze online activity on our websites and applications, marketing our services, and managing our daily business operations and delivery of products and services. We share only the minimum amount of Personal Data with these service providers that they need to perform their tasks. We also enter into contracts with these service providers that require them to protect the Personal Data.
  • Compliance with Legal Obligations. We will share your information with law enforcement, government officials, regulatory agencies, or other parties when we are required to do so by applicable law. We will also disclose your information to comply with a judicial proceeding, court order, subpoena, or legal process.
  • Protection of Individual’s Vital Interests. In emergency situations, we will use or share your information when doing so is necessary to protect an interest that is essential for an individual’s life.
  • Other Legitimate Interests. We will use and disclose your information when necessary for YourEncore’s legitimate interests, as long as such interests are not overridden by our users’ interests, rights, and freedoms with respect to their Personal Data.

How to Withdraw Your Consent

At any time, you may withdraw consent you have provided to YourEncore for using, disclosing, or otherwise processing your Personal Data. You may withdraw your consent by emailing YourEncore at Privacy@yourencore.com or, if applicable, following the instructions in our communication to you.

Please note that your withdrawal of consent to process certain Personal Data about you (1) may limit our ability to deliver membership benefits and services to you, and (2) does not affect the lawfulness of our processing activities based on your consent before its withdrawal.

How We Use Cookies and Other Technology

To enhance your experience with our websites, many of our pages use “cookies.” Cookies are text files that are placed on your computer to store your preferences or for other record-keeping purposes. Cookies and other user tracking mechanisms (e.g., local shared objects), by themselves, do not tell us your email address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at our websites. However, once you choose to furnish us with personally identifiable information, this information may be linked to the data stored in the cookie or other tracking mechanism. We may use cookies and other user tracking mechanisms, including “persistent cookies”, which will remain on your computer even after you close your browser, to understand website usage and to improve the content and offerings on our websites. For example, we may use cookies to personalize your experience at our website (e.g., to recognize you by name when you return to our website), and to save your password in password-protected areas. We also may use cookies to offer you products, programs, or services. While most browsers are set to accept cookies and other tracking devices by default, you can set yours to refuse tracking devices or to alert you before accepting them. However, by disabling tracking devices, you may not have access to the entire set of features of our websites. Your browser manufacturer has information on changing the default setting for your specific browser.

We use analytics software to allow us to better understand the functionality of our mobile applications on your mobile devices. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

Your Rights

You have the following rights under the GDPR:

  • To access the Personal Data we maintain about you
  • To be provided with information about how we process your Personal Data
  • To correct your Personal Data
  • To have your Personal Data erased
  • To object to or restrict how we process your Personal Data
  • To request your Personal Data to be transferred to a third party

To exercise the above rights, please contact us at Privacy@yourencore.com. We will consider and process your request within a reasonable period of time. Please be aware that under certain circumstances, the GDPR may limit your exercise of these rights.

Retention of Personal Data

We will retain your Personal Data only as long as necessary to process request or other submission, fulfill the terms of our service contract with you, and comply with applicable law.

Security of Personal Data

Unfortunately, no data transmitted over or accessible through the Internet can be guaranteed to be 100% secure. As a result, while we attempt to protect all Personal Data, we cannot ensure or warrant that Personal Data will be completely secure from misappropriation by hackers or from other nefarious or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network. We will notify you in the event we become aware of a security breach involving your Personal Data (as defined by applicable law) stored by or for us.

Comments and Questions

If you have a comment, question, or requested related to the Privacy Policy, please reach us at Privacy@yourencore.com.

Updates to the Privacy Policy.

We may periodically revise the Privacy Policy in our sole and absolute discretion to reflect changes in the law or our business practices. If we revise the Privacy Policy, we post the updated Privacy Policy on our website. Changes to the Privacy Policy will become effective and will apply to the information collected starting on the date we post the revised Privacy Policy.

Equal Opportunity Employer

EEO Statement
YourEncore is an Equal Employment Opportunity Employer. We make efforts to employ and advance minorities, females, individuals with disabilities and veterans.

EU Privacy Shield (Clients)

EU Privacy Shield Notice (Clients)
YourEncore is strongly committed to protecting the privacy of our clients. This notice outlines our general policy and practices for implementing the Privacy Shield Principles, including the type of information to which this notice applies, how we use personal information, and the choices individuals have regarding our use of, and their ability to access and correct, that personal information. If there is any conflict between the policies in this notice and the Privacy Shield Principles, then the Privacy Shield Principles will govern.

E.U.-U.S. Privacy Shield
YourEncore recognizes that the European Union (“E.U.”) has established strict protections regarding the handling of E.U. personal information, including requirements to provide adequate protection for E.U. personal information transferred outside of the E.U. YourEncore complies with the E.U.-U.S. Privacy Shield framework as agreed to between the U.S. Department of Commerce and the European Commission regarding the collection, use, and retention of personal information from E.U. member countries. YourEncore has certified that it adheres to the Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement, and liability. To learn more about the Privacy Shield program, and to view YourEncore’s certification, please visit the Privacy Shield website at www.privacyshield.gov. As a Privacy Shield participant, we have agreed to abide by the investigatory and enforcement powers of the U.S. Federal Trade Commission or any other U.S. authorized statutory body.

This notice applies to all personal information we obtain through our provision of services. For purposes of this notice, “personal information” means data that:

  • is transferred from the E.U. to the U.S.
  • is recorded in any form; and
  • is about, or pertains to, a specific individual who is identified in, or is identifiable from, the data.

“Sensitive information” is a subcategory of personal information. Sensitive information is defined as personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or the sex life of the individual. Sensitive information also includes personal information received from a third party where the third party treats and identifies it as sensitive.

Privacy Shield Principles Regarding Personal Information
Notice
We notify individuals about the personal information we collect from them, how we use it, and how to contact us with privacy concerns. We obtain personal information only as permitted by the Privacy Shield Principles or with the consent of the individual affected. Consent for personal information to be collected, used, and/or disclosed in certain ways may be required in order for an individual to obtain or use our services. YourEncore provides advisory services for consumer products, life sciences, and food sciences in Europe, Asia, Australia, and the Americas. The types of personal information that we may collect in order to provide services to clients include, but are not limited to: (1) first and last names of clients’ points of contact; (2) mailing addresses; (3) email addresses; (4) telephone numbers; and (5) billing information. We collect personal information from our clients for various purposes, which include, but are not limited to: (1) providing our services to our clients; (2) communicating with our clients regarding the provision of services to them; (3) assessing the quality and effectiveness of the services we provide to our clients; and (4) marketing our products and services.

Choice
To the extent permitted under the Privacy Shield, we reserve the right to process personal information in the course of providing professional services to our clients in a manner consistent with the purposes for which the information is collected, without the knowledge of individuals involved.

When required by the Privacy Shield, we offer individuals the opportunity to opt out of disclosures of personal information to a third party or the use of personal information for a purpose that is materially different from the purpose(s) for which it was originally collected orsubsequently authorized by the individual.

We will comply with the Privacy Shield Principles with respect to disclosures of sensitive information, including, when applicable, obtaining the explicit consent (i.e., opt in consent) of the individual prior to disclosing sensitive information to a third party or using sensitive information for purposes other than those for which it was originally collected or subsequently authorized by the individual.

Accountability for Onward Transfers
We are potentially liable in cases of onward transfers of personal information to third parties, such as when third parties that act as agents on our behalf process personal information in a manner inconsistent with the Privacy Shield Principles. We will ensure that any third party to which we disclose personal information provides the same level of privacy protection as is required by the Privacy Shield principles and agrees in writing to provide an adequate level of privacy protection.

We may transfer personal information to third-party agents, or service providers, who perform functions on our behalf, such as vendors for customer relationship management, professional services planning, and project accounting. We enter into written agreements with those thirdparty agents and service providers requiring them to provide the same level of protection the Privacy Shield requires and limiting their use of the data to the specified services provided on our behalf.

Under some circumstances, we may be required to disclose personal information when necessary to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Data Security and Integrity
We employ administrative, technical, and physical safeguards, including education and training of our personnel, designed to provide the personal information in our possession with reasonable protection loss, misuse, unauthorized access, disclosure, alteration, or destruction. Personal information collected or displayed through a website is protected in transit by industry standard encryption processes. However, we cannot guarantee the security of personal information accessible on or transmitted via the Internet.

We process personal information in ways compatible with the purpose for which the personal information was collected, or as otherwise authorized by the individual. To the extent necessary for such purposes, we take reasonable steps to make sure that personal information is accurate, complete, current, and otherwise reliable with regard to its intended use.

Access
You have the right to obtain our confirmation of whether we maintain personal information relating to him or her. Upon request, we will provide you access to your personal information within a reasonable time period. If an individual becomes aware that personal information we maintain about that individual is inaccurate, or if an individual would like to update, delete, review his or her personal information, the individual may contact us using the contact information below. In addition, we may limit or deny access to personal information where providing such access would be unreasonably burdensome or expensive in the circumstances, or as otherwise permitted by the Privacy Shield. If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have. In some circumstances, we may charge a reasonable fee, where warranted, for access to personal information.

Recourse, Enforcement, and Liability
We commit to internally resolving your complaints related to our privacy practices or our collection, or use, or disclosure of personal information. We will respond to your complaint within forty-five (45) days of receipt. You may file a privacy complaint by contacting us at our contacting information below.

We also agree to participate in independent dispute resolution with the E.U. data protection authorities (DPAs). We will cooperate with the DPAs in the investigation and resolution of complaints brought under the Privacy Shield and we agree to comply with any advice given by the DPAs where the DPAs take the view that the organization needs to take specific action to comply with the Privacy Shield Principles.

Please note that if an individual’s complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Amendment
We may amend this notice from time to time by posting a revised notice on this website, or a similar website that replaces this website. If we amend the notice, the new notice will apply to personal information previously collected only insofar as the rights of the individual affected are not reduced. As long as we profess to adhere to the Privacy Shield Principles, we will not amend this notice in a manner inconsistent with the Privacy Shield Principles.

Contact Information
To request access to personal information, inquire about this privacy policy, or file a privacy
complaint, an individual may contact us at:
Attn: Tim Tichenor
Chief Financial Officer
YourEncore, Inc.
20 North Meridian Street, Suite 800
Indianapolis, Indiana 46204

EU Privacy Shield (Experts & Employees)

EU Privacy Shield Notice (Employees & Experts)
YourEncore is strongly committed to protecting the privacy of our employees. This notice outlines our general policy and practices for implementing the Privacy Shield Principles, including the type of information to which this notice applies, how we use personal information, and the choices employees have regarding our use of, and their ability to access and correct, that personal information. If there is any conflict between the policies in this notice and the Privacy Shield Principles, then the Privacy Shield Principles will govern.

E.U.-U.S. Privacy Shield
YourEncore recognizes that the European Union (“E.U.”) has established strict protections regarding the handling of E.U. personal information, including requirements to provide adequate protection for E.U. personal information transferred outside of the E.U. YourEncore complies with the E.U.-U.S. Privacy Shield framework as agreed to between the U.S. Department of Commerce and the European Commission regarding the collection, use, and retention of personal information from E.U. member countries. YourEncore has certified that it adheres to the Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement, and liability. To learn more about the Privacy Shield program, and to view YourEncore’s certification, please visit the Privacy Shield website at www.privacyshield.gov. As a Privacy Shield participant, we have agreed to abide by the investigatory and enforcement powers of the U.S. Federal Trade Commission or any other U.S. authorized statutory body.

This notice applies to all personal information we handle that is related to our current and former employees. For purposes of this notice, “personal information” means data that:

  • is transferred from the E.U. to the U.S.
  • is recorded in any form; and
  • is about, or pertains to, a specific individual who is identified in, or is identifiable from, the data.

“Sensitive information” is a subcategory of personal information. Sensitive information is defined as personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or the sex life of the individual. Sensitive information also includes personal information received from a third party where the third party treats and identifies it as sensitive.

Privacy Shield Principles Regarding Personal Information

Notice
We notify individuals about the personal information we collect from them, how we use it, and how to contact us with privacy concerns. We obtain personal information only as permitted by the Privacy Shield Principles or with the consent of the individual affected. Consent for personal information to be collected, used, and/or disclosed in certain ways may be required in order for an individual to obtain or use our services.

YourEncore provides advisory services for consumer products, life sciences, and food sciences in Europe, Asia, Australia, and the Americas. YourEncore collects personal information from our employees, which include, but are not limited to: (1) first and last names; (2) mailing addresses; (3) email addresses; (4) telephone numbers; (5) national identification numbers; (5) payroll information; and (6) resume or social media profile information. YourEncore collects personal information from its employees in order to perform human resources functions, such as providing compensation, insurance and other benefits, and employee management-related services.

Choice
To the extent permitted under the Privacy Shield, we reserve the right to process personal information in the course of performing human resources functions for our employees, in a manner consistent with the purposes for which the information is collected, without the knowledge of individuals involved.

When required by the Privacy Shield, we offer individuals the opportunity to opt out of disclosures of personal information to a third party or the use of personal information for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by the individual.

We will comply with the Privacy Shield Principles with respect to disclosures of sensitive information, including, when applicable, obtaining the explicit consent (i.e., opt in consent) of the individual prior to disclosing sensitive information to a third party or using sensitive information for purposes other than those for which it was originally collected or subsequently authorized by the individual.

Accountability for Onward Transfers
We are potentially liable in cases of onward transfers of personal information to third parties, such as when third parties that act as agents on our behalf process personal information in a manner inconsistent with the Privacy Shield Principles. We will ensure that any third party to which we disclose personal information provides the same level of privacy protection as is required by the Privacy Shield principles and agrees in writing to provide an adequate level of privacy protection.

We may transfer personal information to third-party agents, or service providers, who perform human resources functions on our behalf, such as payroll processing, visa or work permit services, and background check or drug screening. We enter into written agreements with those third-party agents and service providers requiring them to provide the same level of protection the Privacy Shield requires and limiting their use of the data to the specified services provided on our behalf.

Under some circumstances, we may be required to disclose personal information when necessary to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Data Security and Integrity
We employ administrative, technical, and physical safeguards, including education and training of our personnel, designed to provide the personal information in our possession with reasonable protection loss, misuse, unauthorized access, disclosure, alteration, or destruction. Personal information collected or displayed through a website is protected in transit by industry standard encryption processes. However, we cannot guarantee the security of personal information accessible on or transmitted via the Internet.

We process personal information in ways compatible with the purpose for which the personal information was collected, or as otherwise authorized by the individual. To the extent necessary for such purposes, we take reasonable steps to make sure that personal information is accurate, complete, current, and otherwise reliable with regard to its intended use.

Access
You have the right to obtain our confirmation of whether we maintain personal information relating to him or her. Upon request, we will provide you access to your personal information within a reasonable time period. If an individual becomes aware that personal information we maintain about that individual is inaccurate, or if an individual would like to update, delete,
review his or her personal information, the individual may contact us using the contact information below. In addition, we may limit or deny access to personal information where providing such access would be unreasonably burdensome or expensive in the circumstances, or as otherwise permitted by the Privacy Shield. If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have. In some circumstances, we may charge a reasonable fee, where warranted, for access to personal information.

Recourse, Enforcement, and Liability
We commit to internally resolving your complaints related to our privacy practices or our collection, or use, or disclosure of personal information. We will respond to your complaint within forty-five (45) days of receipt. You may file a privacy complaint by contacting us at our contacting information below.

We also agree to participate in independent dispute resolution with the E.U. data protection authorities (DPAs). We will cooperate with the DPAs in the investigation and resolution of complaints brought under the Privacy Shield and we agree to comply with any advice given by the DPAs where the DPAs take the view that the organization needs to take specific action to comply with the Privacy Shield Principles.
Please note that if an individual’s complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Amendment
We may amend this notice from time to time by posting a revised notice on this Web site, or a similar Web site that replaces this Web site. If we amend the notice, the new notice will apply to personal information previously collected only insofar as the rights of the individual affected are not reduced. So long as we profess to adhere to the Privacy Shield Principles, we will not amend this notice in a manner inconsistent with the Privacy Shield Principles.

Contact Information
To request access to personal information, inquire about this privacy policy, or file a privacy complaint, an individual may contact us at:
Attn: Tim Tichenor
Chief Financial Officer
YourEncore, Inc.
20 North Meridian Street, Suite 800
Indianapolis, Indiana 46204

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